Privacy Policy

1. Introduction

Omnisales, Inc. ("Omnisales," "we," "our," or "us") operates the website https://azops.ai (the "Site") and provides AI-powered voice automation services for dental practices (the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site or use our Services.

By accessing or using our Services, you agree to this Privacy Policy.

2. Who We Are

3. Who This Policy Applies To

This Privacy Policy applies to:

• Dental practices and their authorized users located in the United States
• Visitors to our website

Our Services are intended only for users aged 18 or older.

4. Information We Collect

4.1 Information You Provide Directly

We may collect:

• Name
• Email address
• Phone number
• Company name

4.2 Information Processed Through Our Services (Healthcare Data)

When providing AI voice automation for insurance verification, we may process the following on behalf of our customers:

• Call audio recordings
• Call transcripts
• Patient names
• Patient insurance details
• Patient dates of birth
• Patient policy numbers
• Patient addresses
• Patient insurance coverage information
• Fax documents received from insurance companies
• Provider portal screenshots
• Credentials to access provider portals (stored and transmitted using encryption)

This information may constitute Protected Health Information (PHI) under HIPAA.

We process this data only as a service provider / business associate and strictly according to customer instructions.

5. How We Use Information

We use collected information to:

• Provide and operate our Services
• Perform insurance verification calls
• Improve system reliability and accuracy
• Maintain security and prevent misuse
• Communicate with customers
• Comply with legal and regulatory obligations

We do not sell personal data.

6. HIPAA & Healthcare Compliance

Omnisales is HIPAA-aligned and operates as a Business Associate when handling protected health information.

We implement appropriate administrative, technical, and physical safeguards to protect PHI, including:

• Access controls
• Encryption in transit and at rest
• Audit logging
• Secure infrastructure

We sign Business Associate Agreements (BAAs) with all customers as part of our standard onboarding process.

7. Data Storage & Retention

Data is stored securely using HIPAA-compliant infrastructure.

Retention periods depend on contractual agreements with our customers.

Data may be deleted upon request, subject to legal and operational requirements.

8. Third-Party Service Providers

We work with trusted third-party service providers to operate our platform. When any vendor or subcontractor requires access to Protected Health Information (PHI), we sign a Business Associate Agreement (BAA) with them to ensure full HIPAA compliance.

All third-party providers are contractually required to protect data, maintain appropriate security safeguards, and only process information according to our instructions.

9. Cookies & Tracking

We use essential cookies only, required for:

• Security
• Core site functionality

We do not use marketing or advertising cookies.

10. Data Subject Rights,

You may request to:

• Access your personal data
• Correct inaccurate data
• Delete your data

Requests can be submitted to: sezer@azops.ai

We will respond in accordance with applicable data protection laws.

11. Security Measures

We implement industry-standard security practices, including:

• Encrypted data transmission
• Access controls
• Monitoring and logging
• SOC 2 Type I aligned controls

Despite our efforts, no system can be 100% secure.

12. International Transfers

All services are intended for U.S.-based customers.

Data may be processed in the United States or other jurisdictions where our infrastructure providers operate, using appropriate safeguards.

13. Children's Privacy

Our Services are not intended for individuals under 18 years of age, and we do not knowingly collect data from minors.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

📧 sezer@azops.ai