Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern access to and use of the services provided by Omnisales, Inc. ("Omnisales," "Azops Dental," "we," "our," or "us"), including our website located at https://azops.ai and related services (collectively, the "Services").

By accessing or using the Services, or by signing a Business Associate Agreement ("BAA") with us, you agree to be bound by these Terms.

If you do not agree, you may not use the Services.

2. Eligibility

The Services are intended for use by businesses and authorized representatives only.

You must be at least 18 years old to use the Services.

3. Description of Services

Omnisales provides AI-powered agents designed to assist dental practices with insurance verification workflows, including automated phone calls, fax processing, provider portal access, and related data processing.

The Services are provided on a usage-based pricing model. Pricing is based on cost and will vary based on terms individually negotiated with each customer.

4. Business Associate Agreement (BAA)

If you are a Covered Entity or Business Associate under HIPAA and use the Services to process Protected Health Information ("PHI"), you must enter into a Business Associate Agreement (BAA) with Omnisales.

The BAA governs the handling of PHI and is incorporated by reference into these Terms.

If no BAA is executed, you may not use the Services to process PHI.

5. Account Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the security of your credentials
• Ensure all use of the Services complies with applicable laws
• Provide all necessary credentials, portal access, and information required for Azops Dental to perform verifications on your behalf

You are responsible for all activity conducted under your account.

6. Acceptable Use

You agree not to:

• Use the Services for unlawful purposes
• Misuse, interfere with, or disrupt the Services
• Reverse engineer, copy, or attempt to extract source code or models
• Use the Services to train competing systems
• Use the Services outside the scope of healthcare operations
• Abuse, harass, or harm others

We reserve the right to suspend or terminate access for violations.

7. Service Level Commitment

Azops Dental commits to delivering benefit verification information within 24 hours of submission. Verifications submitted after 3:00 PM ET on a Friday will be delivered no later than 3:00 PM ET the following Monday, as insurance companies are not available on weekends.

If Azops Dental delivers a successful verification after the 24-hour commitment window, the user will not be charged for that verification, except when the delay is caused by external factors outside of Azops Dental's control, including but not limited to:

• Unavailable insurance company representatives
• Payer portal downtime or outages
• Insurance company fax transmission disruptions
• Insurance company companywide days off or internal meetings
• National holidays
• Other unpredictable disruptions beyond Azops Dental's control

Regardless of delays, Azops Dental commits to notifying the user when a verification is expected to be compromised, incomplete, failed, or delayed by issuing a partial release visible on the user's dashboard. This includes:

• Notice of delay for reasons outside of Azops Dental's control
• Failed verification notifications
• Insufficient information alerts

7.1 Advance Notice of Planned Disruptions

If Azops Dental's infrastructure or operations are expected to be disturbed for any reason, Azops Dental commits to sending a notice at least 48 hours before the anticipated disruption to warn users of potential late verifications.

If proper advance notice was provided, Azops Dental will consider the user warned, and the user will be charged for verifications even when delays occur, provided that the delays are reasonable and the Azops Dental team makes its best effort to restore normal operations.

8. Successful Verification & Charging

A successful verification is defined as follows: Azops Dental considers that all of the information that could be retrieved, using the means and credentials provided by the user, has been gathered.

If the user submits a list of questions but did not provide the necessary credentials to access a payer portal, and certain questions can only be answered through that portal, the verification will still be considered successful for the information that was obtainable. The user will be charged accordingly.

In such cases, the user will have the option to resubmit the verification at no additional cost by providing the proper credentials or missing information.

8.1 Verification Status Indicators

Verifications on the user's dashboard will display the following status indicators:

• Green — Successful verification (charged)
• Yellow — Incomplete verification or verification that did not fully complete
• Clock icon — Late verification (pending delivery)
• Red — Failed verification (not charged)

9. Incomplete Verification Review Process

The user has the ability to flag a verification as incomplete and include a message describing the nature of the problem. Upon flagging, the Azops Dental Quality Assurance (QA) team will review the report within 24 hours, subject to the same external disruption conditions described in Section 7.

The QA review will result in one of the following outcomes:

9.1 Verification Deemed Complete

The QA team reviews the flagged verification and determines that the verification is complete. The QA team may add a message explaining why the verification is considered complete. The user will be charged for the verification. Any further dispute must be communicated via email to sezer@azops.ai.

9.2 Verification Corrected

The QA team reviews the flagged verification, identifies missing or incorrect information, and corrects it within 24 hours (subject to the external disruption provisions in Section 7). Once corrected, the user will be charged for the verification, even if the correction is delivered later than 24 hours after the original submission.

9.3 Verification Acknowledged as Incomplete — Unable to Correct

The QA team reviews the flagged verification, acknowledges that it is incomplete, but is not in a position to correct it. In this case, the verification will not be updated and the user will not be charged. The verification will be displayed with a yellow indicator showing that it is incomplete or did not fully complete.

10. Fees, Billing & Payment

Pricing is usage-based and determined by individually negotiated terms with each customer. There is no standard published rate; pricing is based on cost and agreed upon during onboarding.

Users will be billed at the end of each calendar month based on their usage. Users will receive:

• An email invoice and receipt
• A usage report detailing:
  • How many verifications were successful (charged)
  • How many verifications failed (not charged)
  • How many verifications were late (not charged)

Payment will be automatically charged to the card submitted by the user through Stripe.

Fees are non-refundable except where explicitly agreed in writing.

Azops Dental reserves the right to suspend or terminate the delivery of Services immediately upon declined payments or late payments. Service will be restored once all outstanding balances are settled.

11. Accuracy & Limitation of Responsibility

Omnisales, Inc. (Azops Dental) is committed to providing insurance verification accuracy that is significantly more accurate than manual human verification. However, a 0% error rate is impossible, and Azops Dental does not guarantee absolute accuracy.

Azops Dental is not responsible for any harm that may result from claim denials or care not provided because of inaccurate insurance verification. The Services are intended to assist workflows and are not a substitute for professional judgment.

The Services are provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation.

12. Termination

Either party may terminate the agreement at any time.

Upon termination:

• Access to the Services will cease
• Data handling will follow the applicable BAA or written agreement
• Any outstanding fees must be settled before termination is effective

13. Data & Privacy

Our collection and use of personal data is governed by our Privacy Policy.

Customers retain ownership of their data.

Omnisales may use anonymized and aggregated data to improve its services.

14. Intellectual Property

Omnisales retains all rights to its software, systems, models, and intellectual property.

Customers retain ownership of their data.

No rights are granted except as expressly stated.

15. Limitation of Liability

To the maximum extent permitted by law:

• Omnisales' total liability shall not exceed the fees paid by the customer in the 12 months preceding the claim.
• Omnisales shall not be liable for indirect, incidental, consequential, or punitive damages.

16. Indemnification

You agree to indemnify and hold harmless Omnisales from any claims arising from:

• Your misuse of the Services
• Your violation of applicable laws
• Your failure to obtain required patient consent
• Your failure to provide necessary credentials, portal access, or information required for verification

17. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to:

• Natural disasters, acts of God, or severe weather events
• Epidemics, pandemics, or public health emergencies
• War, terrorism, civil unrest, or government actions
• Power outages, internet outages, or telecommunications failures
• Cyberattacks, including denial-of-service attacks
• Third-party service provider outages or failures
• Changes in law or regulation that materially affect the Services

The affected party shall provide prompt notice to the other party and use reasonable efforts to mitigate the impact of the force majeure event.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

All disputes shall be resolved through binding arbitration, and class actions are waived.

19. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on our website with a revised "Last Updated" date.

20. Contact Information